How do I contact Rare Football Shirts?
You can contact us via email or phone. Our contact details are listed on our website’s Contact Us page.
Where do your shirts come from?
We source our vintage football shirts from various places, including private collectors, football clubs, and wholesalers. Some of our shirts come from other countries, especially those with a rich footballing heritage, like Brazil, Argentina, and Italy. Our goal is to provide our customers with the best possible selection of vintage football shirts, while maintaining the highest level of quality and authenticity. We carefully select and inspect each shirt before it’s added to our inventory, and then we carefully clean and repackage them to ensure they’re in the best possible condition for you to enjoy.
How long will it take for me to receive my order?
At rarefootballshirts.com, we aim to process and dispatch your order within 3-6 business days. The delivery time will depend on your location and the shipping option you choose at checkout. Please note that shipping times are estimates and may vary due to factors outside of our control, such as customs processing times.
For orders within the UK, shipping typically takes 7-12 business days. For orders to Europe, the US, and Canada, shipping may take 7-18 business days. For other international orders, shipping may take up to 20 business days. If you have any concerns about the delivery time for your order, please don’t hesitate to contact our customer service team.
Do you allow for click & collect (or in-store pickup)?
No, we currently do not offer a click & collect or in-store pickup option.
It’s been a while, and my order has not arrived. What should I do?
If your order has not arrived within the estimated delivery time frame, please contact our customer support team and they will investigate the matter for you.
I am missing an item, or an item I received is incorrect/damaged/faulty. What should I do?
Please contact our customer support team and they will assist you with returning the item or issuing a replacement
My tracking details say my parcel was delivered, but I haven’t received anything, what should I do?
If you have not received your order despite the tracking details showing it as delivered, please contact our customer support team and we will investigate the matter with the delivery provider.
Why have I received some of my items but not all?
In some cases, we may ship your items separately to speed up the shipping process. Please check your order confirmation email to see if any items are marked as being shipped separately.
My order has been “returned to sender”. What should I do?
If your order has been “returned to sender,” it may be due to various reasons, including incorrect or incomplete shipping information, unclaimed package, or issues with your country’s customs. Please double-check your shipping details to ensure they are correct and complete. If you believe the issue is related to customs, please contact your local customs office for more information. In case your order is returned to us, contact us to discuss the next steps.
I haven't received an update on my order.
We process orders chronologically and aim to dispatch them as quickly as possible. However, due to high demand for our vintage football shirts, it may take longer at times. If you haven’t received an update on your order, don’t worry, we’re working hard to get your shirt to you as soon as possible. Please check your spam folder in case our email notifications were redirected there. If you still haven’t received an update, feel free to contact us for an update on your order status.
Can I cancel or change my order?
If your order has not yet been shipped, please contact our customer support team to request a cancellation or change to your order.
Postage and Packaging
Do you deliver to Ireland, Europe, USA or Internationally?
Yes, we deliver worldwide.
How much does postage cost?
Postage costs depend on your location and shipping method. Shipping options and prices are displayed at checkout. We currently offer free shipping to most of the countries. Please contact us if you would like to receive your order faster via premium shipping.
My refund has been processed to a payment card I no longer use - what do I do?
All refunds must be made to the original payment method. If you have cancelled the original payment card, or it is no longer in use, in most cases your bank will redirect the refund to your new or replacement card. If you do not have a new card, the bank will reroute your refund directly into your account.
Do you accept Apple or Google pay?
No, we currently do not accept Apple or Google pay.
How do wishlists work?
You can create a wishlist on our website by clicking the heart icon on a product page. This will add the item to your wishlist, which you can access by clicking the “Wishlist” link in the top right corner of the website.
I'm trying to place an order, but I'm getting an error message - can you help?
If you are experiencing an error message while trying to place an order, please contact our customer service team immediately. We will do our best to assist you in resolving the issue and placing your order successfully. You can contact us through our website’s contact page or via email. Please include as much information as possible about the error message you are seeing, such as the specific error code or message, so that we can better understand and resolve the issue.